FAQ
Questions, answered.
Everything you need to know about SmileSort, from getting started to security, pricing and sharing.
- Getting StartedAccount setup, onboarding and first steps.9 questions
- Sorting & OrganisationUploads, encounters, folders and organisation.12 questions
- Storage & SecurityStorage, privacy, GDPR and data protection.12 questions
- SharingPatients, labs, mentors and secure links.11 questions
- Pricing & BillingPlans, trials, subscriptions and billing.16 questions
- Clinical PhotographyPhotography workflows and clinical tools.10 questions
Sorting & Organisation
Uploads, encounters, folders and organisation.
SmileSort helps organise photographs into patients, encounters and folders, so large photography sessions can be managed without manually creating and moving files between traditional folders.
How sorting worksYes. Choose Multiple patients when you upload, and SmileSort groups the photographs into likely encounters for you to review. Nothing is filed to a patient until you approve it.
How sorting worksOne AI Batch Sort — photographs from several patients, sorted for you — holds up to 30 photographs on Starter, 100 on Workflow and 200 on Studio. Practice has no batch size. You can run as many batches as you like. Uploading straight into one patient's record has no batch size on any plan: up to 200 photographs go in at a time, as often as you like, and only your storage applies.
See plans and pricingAn encounter is a group of photographs belonging to the same clinical photography session or treatment stage. It keeps a patient's photography organised chronologically and in context.
How sorting worksYou remain in control. Nothing is filed until you approve the batch, and before then you can drag photographs between encounters, merge or split encounters, and remove photographs from the batch.
Yes. If you already know which patient the photographs belong to, you can choose or create that patient and upload straight into their record. It's unlimited on every plan: there's no batch size, up to 200 photographs go in at a time, and only your storage applies.
Yes. You can create folders within a patient's record to reflect the way you work and organise cases. Starter includes 1 custom folder per patient; Workflow, Studio and Practice have no limit. Folders you add to an encounter while reviewing a batch are filed on every plan.
How patient records workYes. You can rename an encounter while you review a batch — the name becomes its folder's name when it's filed — and rename any folder in a patient's record.
Yes. While you review a batch, drag a photograph — or a selection of them — onto another encounter. After filing, you can move photographs between a patient's folders.
Yes. You can rotate a photograph and flip it horizontally or vertically, while reviewing a batch or later in the photo viewer. The change is saved as a setting, so the stored file itself isn't rewritten.
You can file them without choosing a patient. They wait under Unassigned patients on the Patients page, where you can name them or add them to an existing patient whenever you're ready.
Yes. Search your patients by name, reference or practice, and filter by practice and by the date the photographs were taken — a single day or a range.
How patient records work